+ Do you supply everything required?
All cleaning solutions will be provided by the company. Janitorial Cleaning Services Mineapolis is a green cleaning services, and we will only be using green cleaning supplies for all our works. Our cleaners will also be bringing a swiffer system that worls wonderfully on all floor type.
+ Do I have to be home during the cleaning appointment?
Not really. We are trusted and reliable. We do not want to ineterfere with your daily routine, and we do not want you to waaste your time looking after us. Rest assured that we can work indepedently even without your supervision. You can go out and leave the house while we are cleaning, and you will come home to a brand new clean, and fresh space.
+ What is your cancellation policy?
Since we are assigning the cleaners in advance, we require that you notify us 48 hours before the scheduled cleaning time if you would like the appointment rescheduled or cancelled. A cancellation fee is also applied if our cleaner is unable to enter the home because no access was provided.
+ How can I pay for the service?
We support a cashless system. In order to guarantee and secure your booking, your credit card details will be asked. A temporary hold of the amount will be placed few days before the service. The final charfe will only happen after the service has been rendered.
+ Are you pet-friendly?
Our cleaners work around pets all the time and have no issues. The loud noise coming from the vacuum may startle them though so we recommend that you keep the pets out of the cleaner’s way to make sure that they won’t get scared and to also ensure the best service from our cleaners.
+ Do I have to sign a contract with your cleaning company?
No, there are no contracts to sign. We are happy to gain your business everytime we service your place.
+ What Are Your Hiring Practices?
People who would love to join our company has to go through a rigorous and intensive hiring process. Our hiring process includes background check because we only want to have the best people in. After passing through all of that, a training will be conducted, and series of tests and certifications as well. The individual has to go though all of those before being able to work indepenently for Janitorial Cleaning Services Minneapolis.
+ What if I forgot to leave the door unlocked on my cleaning day?
Access to the place is necessary for us to clean the place. If you forgot to provide access to our cleaner on the service date, we will have to reschedule the appointment to some other time, and you will be charged with the late cancellation fee.
+ How many people do you send for the cleaning?
We are sending 1 cleaner per project. You do not have to worry, all our cleaners are top-rated, and they have the right skills and knowledge to do and finish the cleaning effectively and efficiently.
+ Should I tip cleaner?
Tip is neither expected or required. Leaving a simple 'thank you' note means a lot to them. Our cleaners would love to know that their work met or exceeded your expectations. However, if you do wish to leave a tip, you may place it on the kitchen counter or you can call us to add the tip on your final charge.
+ What if my cleaning service appointment falls on a holiday?
If ever your cleaning appointment will fall on a holiday, we will notify you at lest 3 days in advance to reschedule your appointment.
+ Can I request for the same cleaner every time?
Yes, you can. We will do our best to send the same person every time, although if the cleaner you requested is unavailable, we promise to send another cleaner that is equally capable of the job.
+ Are your maids trustworthy?
All of our maids have undergone a background check before they started their employment with our company. This is to ensure that the maids we are assigning to clean your home are not only trained professionally but is someone you can trust.
+ What if my cleaning falls on a holiday?
Janitorial Cleaning Services Minneapolis observes the following Holidays: Memorial Day, Christmas Day, New Year, Thanksgiving. If the cleaning falls on that day, we will have ot reeschedule it. We will be calling you to coordinate the best time for the cleaning.
+ How long does the cleaning usually takes?
A standard cleaning services usually takes about 2-3 hours to finish. Adding extra tasks to the service order would require additional hour as well. For deep cleaning services, the service usually takes about 3-4 hours.
+ Can I book on the same day that I need the cleaning service?
Same day cleaning services needs to be booked over the phone, or with the assistance of a customer care representative. We accept same day cleaning services depending on the availability of our cleaners. As long as there is an available cleaner, we can go ahead and accept the job.